FAQ
Most questions are about what does not happen on the server.
Privacy, pricing, compatibility, and the small details about how Pizazoo lives on your Mac.
Is my data really private?
Yes. The core organization workflow runs locally on your Mac. We never see your screenshots, and nothing is sent to a server to use the library, review popup, or text search.
What does the free version include?
The free version gives you automatic import from watched folders, on-device AI categories, full OCR text search, the review popup, favorites and archive, bulk import, the menu bar, and the full markup editor. It covers the core workflow with no time limit.
What does Pro add?
Pro adds tags, saved searches, unlimited custom categories, and iCloud Sync across your Macs, iPhones, and iPads. It is a one-time purchase: $15, $25, or $35 for 1, 3, or 5 Macs, each including the same number of iPhones or iPads.
Is this a subscription?
No. It is a one-time purchase. You pay once and own your license forever. Future major-version upgrades may be offered separately at a discount.
Which macOS versions are supported?
Pizazoo requires macOS 14 Sonoma or later and supports macOS 27. It runs natively on Apple Silicon and Intel Macs (a universal app since version 1.0.12). Apple Intelligence features need an Apple Silicon Mac; on Intel, Pizazoo sorts screenshots with its own on-device scoring.
Is there an iPhone or iPad app?
Yes. Pizazoo for iPhone and iPad is on the App Store. It organizes the screenshots in your photo library with the same on-device AI, categories, and text search as the Mac app, and adds a touch-first markup editor, Home Screen and Lock Screen widgets, Siri shortcuts, and share-sheet import. It requires iOS 17 or later.
Will my Mac and iPhone libraries stay in sync?
Optionally, yes. iCloud Sync (Pro) stays off unless you turn it on in Settings, and everything syncs through your private iCloud account: screenshots, tags, and categories never touch a Pizazoo server.
Can I move my library to another Mac?
Yes. Your library is stored locally and can be transferred via Migration Assistant, an external drive, or any file-transfer method you prefer.
What is the review popup?
After every screenshot, a gentle floating popup appears showing a thumbnail and a suggested category. You can confirm it, change it, add notes, or favorite it, all before the moment passes. The popup is invisible to screen capture, so it never shows up in your screenshots.
Can it auto-delete originals after import?
Yes. Turn it on in Settings and the app will automatically clean up originals from your Desktop once they're safely organized. It also remembers every screenshot it's seen, so duplicates are quietly skipped.
How does it differ from Apple Photos or Finder?
Apple Photos is built for camera roll photos, and Finder just shows files. Pizazoo is purpose-built for screenshots. It reads them, sorts them, and makes them searchable by what's inside. Think of it as a visual memory for your Mac.
Does it work with CleanShot X, Shottr, or Xnapper?
Yes. Pizazoo monitors your screenshot folder regardless of which capture tool writes to it. If a file appears in your screenshot directory, it gets organized.
How much disk space does it use?
Pizazoo copies each screenshot into its own library (by default in ~/Library/Application Support/Pizazoo), so the library is roughly the size of the screenshots it holds, plus thumbnails and a small search index. Turn on "Delete originals after import" if you don't want two copies, or move the library to another drive in Settings.
Can I use it on multiple Macs?
Yes. The 3-Mac and 5-Mac Pro plans activate on that many Macs with one license key, plus the same number of iPhones or iPads.
How do I recover my license?
Use Restore license in the footer or inside the app, then enter the email address used at checkout. If you still need help, contact support and include the purchase email.
What happens if I run out of activations?
Remove a device you no longer use from Settings > License on a Mac, or Settings > Pizazoo Pro on an iPhone or iPad, then activate the new one. Restoring your license by email can also move a seat from a device you no longer have. There is no lock-in.
Is there a refund policy?
Yes. If the app does not meet your expectations, reach out within 30 days and we will issue a full refund, no questions asked. Read the full Refund Policy.
How do I uninstall Pizazoo?
To completely remove Pizazoo: 1) Quit the app from the menu bar. 2) Drag Pizazoo from your Applications folder to the Trash. 3) Optionally, delete your library data at ~/Library/Application Support/Pizazoo/ if you want to remove all organized screenshots and settings. Your original screenshots remain untouched unless you enabled "delete originals after import".
Still stuck
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Still have a question? See the Support page or email support.