Use case · Support teams
Every customer screenshot, findable and safe to share.
When a second customer hits the same error, the fastest path to the fix is the screenshot from the first case. Pizazoo finds it by the error text itself — and makes sure no customer data leaks when you escalate.
TL;DR — Support work runs on screenshots — error states customers send, repro captures you take, annotated how-to replies. Pizazoo OCR-indexes all of them on-device so you can re-find any case by the error text, auto-redacts customer PII before a capture leaves your Mac, and adds numbered step badges for walkthrough replies.
Sound familiar?
- "I’ve seen this error before" — but the old ticket’s screenshot is unfindable
- Customer captures full of emails, names, and account IDs that must not leak into escalations
- Walkthrough replies need annotated, numbered screenshots — in a hurry
- Screenshots from tickets, repro sessions, and docs all pile into one folder
- Privacy policy forbids pushing customer screenshots through cloud AI tools
How Pizazoo fits
- Drop captures in one folder. Save customer attachments and your own repro captures to the watched folder — Pizazoo imports and OCR-indexes each one on arrival.
- Re-find cases by error text. Search the exact dialog text or error code a customer reports. Matching screenshots from past cases surface instantly, across the whole library.
- Redact before escalating. Auto-redact flags PII (emails, numbers) and QR auto-blur catches codes; manual redact/blur covers the rest. Share the cleaned copy — the original stays local.
- Annotate the walkthrough. Numbered step badges, arrows, and callouts produce clear "click here, then here" reply images in one pass.
- Keep cases organized (Pro). Tags and saved searches give you durable views like "billing-errors" or "onboarding-bugs" that grow as tickets come in.
Common questions
FAQ
Can Pizazoo find a screenshot from an old ticket by its error message?
Yes. Every imported screenshot is OCR-indexed on-device, so searching the error text or code surfaces every capture that contained it — including ones from months ago.
How does Pizazoo help with customer PII?
Two layers: automatic PII redaction and QR auto-blur flag sensitive content, and manual redact/blur/pixelate covers anything else. Edits are non-destructive, and nothing is ever uploaded — processing is 100% on-device.
Is it safe for customer data under our privacy policy?
Pizazoo runs entirely on your Mac: no cloud upload, no account requirement, no telemetry on the core workflow. Cloud-AI screenshot tools send images to external APIs; Pizazoo does not. See /privacy for the full policy.
Can the whole team use it?
Each Mac runs its own local library. Pro licenses cover 1, 3, or 5 Macs as a one-time purchase — no per-seat subscription.
What does the free tier include?
Automatic import, OCR search, built-in categories, the full markup editor (including redaction), and bulk import — free with no time limit.
Try it on your own screenshots.
Download Pizazoo free — the core workflow has no time limit.