Refund policy for Pizazoo purchases.

1. Scope

This Refund Policy explains when and how refunds are available for purchases of the Pizazoo macOS app made through our website and checkout flow.

It applies to purchases made through Paddle, which acts as the merchant of record for Pizazoo orders.

2. 30-day refund window

If Pizazoo does not meet your expectations, you may request a full refund within 30 days of the original purchase date.

Our standard policy is a 30-day no-questions-asked refund for first-time purchases made through the official Pizazoo checkout flow.

3. How to request a refund

To request a refund, contact [email protected] from the email address used for your purchase, or include enough order details for us to identify the transaction.

For the fastest review, include your purchase email, approximate purchase date, and any Paddle receipt or order reference you received.

4. How refunds are processed

Paddle is the merchant of record for Pizazoo purchases, so approved refunds are typically issued through Paddle and returned to your original payment method.

Depending on your bank or payment provider, it may take several business days after approval for the refunded amount to appear on your statement.

5. Limits and exceptions

This policy is intended for genuine customer purchases. We may review or decline refund requests involving fraud, abuse, duplicate claims, chargeback misuse, or other activity inconsistent with fair use of the policy.

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection law.

6. Policy updates

We may update this Refund Policy from time to time. If we do, we will publish the revised version on this page and update the effective date below.